FAQ

 

 Freight

Freight will be charged on all courier deliveries outside of Byron shire.

A $10 delivery fee will be applied to all local Byron deliveries.

Pouring Discount

We love our wines and want them to always be accessible to anyone interested in engaging with them. For the sake of fairness and transparency, we’ve chosen not to offer pouring discounts, and instead have brought the bottle prices down to their lowest price point possible.

Cut Off Times 

5pm Monday for Tuesday courier dispatch for outside of Byron Australia wide (please allow 2-3 business days), and for Wednesday local Byron delivery each week.

Returns

We have invested in premium quality cork, but please note that we don’t accept returns for wines affected by cork taint or cork-related faults. Cork is natural, thus can occasionally be unpredictable. We do accept returns if there is another problematic fault with the wine, on the proviso a sample is shown to us first.

 

Ordering and Deliveries - Wholesale Orders

All cases are 12 bottles. Minimum order of 12 bottles total applies.

Mixed cases are fine but a $15 picking charge will be applied.

Enquiries

For all enquiries regarding ordering and deliveries please e-mail
orders@naturalorderwine.com.au

 

Q. What is Natural Wine?

A . Wine made the old fashioned way with minimal human or chemical intervention. Organic or biodynamic grapes.  Fermented via native yeast. Not cleaned up with chemicals. Can be cloudy, coloured or textural. Very low sulphur, generally only present as a bi-product of fermentation. How wine always was before scientists tried to make it perfect. Tastes like where it’s from.